Leadership … What does it take to become a leader?

Some say effective leadership is a learned skill, while others claim leadership to be inherited. Maybe it’s a little bit of both. Regardless of the view point, there is no doubt that the following two individuals are proven leaders in their field and have been striving to perfect those skills. Nancy Morris of the Punta

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Text to 9-1-1 Plans for Charlotte County

Some of you have already heard the buzz regarding text to 9-1-1 becoming available in portions of the United States and most recently in Collier County, FL.  The overall intent of this post is to provide you with a basic understanding of how this is being implemented and provide you with information regarding the plan

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So you say you want to be a dispatcher?

CCSO Communications Division is soliciting applications for the position of Public Safety Telecommunicator. On August the 6, 2014, Communications Administrator, Melanie Bailey accompanied Human Resources Supervisor, Heather Lupinetti at a local job fair at North Port High School. The event was sponsored by Career Source of Southwest Florida. Of the approximate 350 attendees at the

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E911 Participates in CCSO Jr. Law Academy

On June 13th and July 3, 2014 Charlotte County E9-1-1 participated in the Jr. Law Academy. This was the 2nd annual Jr. Law Academy sponsored by the Charlotte County Sheriff’s Office. The program is primarily for kids in middle school, ages 11 to 14. There are approximately 40 participants per session. Further information regarding future

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9-1-1 Hero’s

Today, two young boys were recognized as 911 Hero’s by Charlotte County E911  On May 24, 2014, Landon Payne age 8, called 911 regarding his grandmother who was having a medical episode and could barely speak. Landon provided information about his grandmother and while attempting to obtain more information, gave the phone to his brother

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Catching Up

It’s been little while since our article. There have been many exciting things happening in the 911 industry and here in Charlotte County over the past couple of months.  April 2014 The month of April was National 911 Public Education Month. Throughout the month, the Charlotte County E911 office concentrated on public education efforts in

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Know Your Location

With the advances in technology, it is often assumed that a 911 operator is going to know exactly where a caller is calling from regardless of what type of device he is using to make the call. That’s not necessarily so and users of the 911 system should always make it a point to know

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Outcomes: Good and Bad

In February of this year, one of Charlotte County Sheriff’s Office Public Safety Dispatchers, Bethann Alexin was recognized by the media for saving the life of a person who had gone into cardiac arrest. Kudos go out to Operator Alexin. It’s a wonderful feeling when a 9-1-1 operator receives feedback from a person who survives

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Charlotte County 9-1-1 Technology Advances

On December 20, 2013, Charlotte County 9-1-1 phone system officially advanced to a native IP system. (end to end Internet Protocol)  This is one of several steps necessary for Charlotte County 9-1-1 to continue paving the path towards what is known in the industry as NG911. (Next Generation 9-1-1) One of the many features in NG911 technologies is texting to

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First Charlotte County 911 Operator Takes New State Exam

CCSO Communications Operator Natasha Booth has become the first to take the new State test for 911 operators from our agency. According to Communications Administrator Melanie Bailey, “The first 100 question test was given by the State on Feb. 1 in Tallahassee. The tester is required to have an 80% or higher to pass and

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