Know Your Location

With the advances in technology, it is often assumed that a 911 operator is going to know exactly where a caller is calling from regardless of what type of device he is using to make the call. That’s not necessarily so and users of the 911 system should always make it a point to know

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Outcomes: Good and Bad

In February of this year, one of Charlotte County Sheriff’s Office Public Safety Dispatchers, Bethann Alexin was recognized by the media for saving the life of a person who had gone into cardiac arrest. Kudos go out to Operator Alexin. It’s a wonderful feeling when a 9-1-1 operator receives feedback from a person who survives

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Charlotte County 9-1-1 Technology Advances

On December 20, 2013, Charlotte County 9-1-1 phone system officially advanced to a native IP system. (end to end Internet Protocol)  This is one of several steps necessary for Charlotte County 9-1-1 to continue paving the path towards what is known in the industry as NG911. (Next Generation 9-1-1) One of the many features in NG911 technologies is texting to

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First Charlotte County 911 Operator Takes New State Exam

CCSO Communications Operator Natasha Booth has become the first to take the new State test for 911 operators from our agency. According to Communications Administrator Melanie Bailey, “The first 100 question test was given by the State on Feb. 1 in Tallahassee. The tester is required to have an 80% or higher to pass and

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