Charlotte County Sheriff’s Office – Public Safety Center
The Charlotte County Sheriff’s Office Public Safety Center is located at the Charlotte County Sheriff’s Office Headquarters at 7474 Utilities Rd. Punta Gorda, FL 33982.
The Public Safety Center and is responsible for receiving 911 calls for the county with exception of calls made from within city limits of Punta Gorda. Law enforcement and Fire services are dispatched from this facility for incidents that occur within the county jurisdiction. EMS calls for service are dispatched for the entire county to include the city limits of Punta Gorda.
In 2012, The Charlotte County Public Safety Center received 139,111 administrative calls and 66,827 911 calls with a total of 205,978 calls received overall.
The center is staffed with 37 full-time telecommunicators and 1 Communications Administrator. 35 of the 37 operators are cross trained for 911 and administrative call taking, law enforcement dispatch and Fire/EMS dispatch. 2 of the 37 operators are designated call takers. The operators are distributed among 4 rotating 11.5 hour shifts. Each shift has at least one supervisory level telecommunicator on duty on duty at all times.
All telecommunicators are state certified prior to being released on their own from training. Telecommunicator training in this center surpasses all state requirements. All operators are state certified and receive a minimum of 20 hours continuing education yearly to maintain this certification.