During the storm, 911 services may experience high call volumes. Encourage your community to:
- Only call 911 for life-threatening emergencies: During hurricanes, 911 lines are often overwhelmed. Keeping calls limited to true emergencies ensures help reaches those in immediate danger faster.
- Connect to Wi-Fi and enable Wi-Fi calling when possible: Cellular networks can become unreliable during hurricanes, but Wi-Fi calling may provide a more stable connection for emergency calls.
- If you can’t make a voice call, try texting 911: Texting can still work even when voice calls fail, providing alternate methods to reach emergency services.
- Use Emergency SOS over Satellite (available on some devices): In areas with no cellular service, devices with satellite SOS features can still connect to emergency responders.
- If a call doesn’t go through, 911 may still receive your location and contact details: Even if calls drop, 911 may capture the caller’s location and try to make contact via call or text.